Box Office Info

TICKET MAILING AND WILL CALL
Ticket orders received less than 10 days before the performance will be emailed or held at will call. Please arrive 30 to 45 minutes prior to the start time of the performance to pick up will call tickets. Tickets will only be released to the patron who ordered the tickets unless prior notice is given to the box office of your designee. Photo ID may be required.

DOORS & SEATING
Lobby doors and box office open approximately 90 minutes prior to the announced show time. The Grand Hall doors open 30 minutes prior to most performances. Latecomers will be admitted at the discretion of management during an appropriate pause in the program.

LOST OR MISPLACED TICKETS
If you can’t find your tickets, visit or call the box office at 859.622.7469 for a reprint. Picture ID may be required.

RETURNED CHECKS
Checks returned for insufficient funds will have a $25 service fee.

UNUSED TICKETS (Donations and Exchanges)
If you are unable to attend a performance, you may return your ticket(s) at least two business days prior to the performance for a tax-deductible contribution to the EKU Center. Tickets that are returned after that time or after the performance are not eligible for exchanges or donation.
 
Tickets may be exchanged once for a $10 fee per order. Exchanged tickets must be received by the box office (by mail or in person) at least two business days prior to the performance. The value of the tickets may be applied to another EKU Center performance within the current season only; does not include special events. You may designate any unused credits as a tax-deductible contribution to the Center.

REFUNDS
Due to the nature of the performing arts, programs and artists are subject to change. Refunds are given ONLY in the case of an event cancellation or date change. Handling and web sale fees are not refundable. All refunds must be transacted no later than two business days prior to the rescheduled performance date.
 
Purchases on a credit card will be refunded to the original card on which the purchase was made. Purchases made by cash or check must be handled manually and could require two or more weeks to process. Eastern Kentucky University will mail a check to the purchaser once the refund is processed.

INTERNET FEES
All tickets purchased online are subject to a convenience fee. No convenience fees are charged when purchasing tickets in person or by phone during EKU Center box office’s regular hours of operation. 

CHILDREN AND FAMILIES
All patrons, regardless of age, must have a ticket for entry. Our box office staff will be happy to answer any questions you may have regarding child-appropriate performances.

PAYMENT OPTIONS
MasterCard, Visa, American Express, Discover, Cash, Checks