Box Office Information
TICKETS ON SALE NOW!
The Box Office is located inside the EKU Center for the Arts on the campus of Eastern Kentucky University in Richmond. Hours are 9:00 AM to 4:30 PM, Monday through Friday, and one hour before scheduled performances. Patrons may Purchase Tickets Online, by phone at 859.622.7469, or in person.
TICKET MAILING AND WILL CALL
All ticket orders received less than 10 days before the performance will be held at Will Call. Please arrive 30-45 minutes prior to the published start time of the performance. Picture ID is required and tickets will only be released to the patron who ordered the tickets unless prior notice is given to the Box Office of your designee.
Individual ticket buyers may exchange tickets for a $10 fee per order. Exchanged tickets must be received by the Box Office (by mail or in person) at least two business days prior to the performance. The value of the tickets may be applied to another EKU Center performance within the current season only; does not include special events. You may designate any unused credits as a tax-deductible contribution to the Center.
DOORS & SEATING
Lobby doors and Box Office open approximately 90 minutes prior to the announced show time. Box Office will remain open from 9:00 AM through show time on weekday performances. The Grand Hall doors open 30 minutes prior to the performance. Latecomers will be admitted at the discretion of management during an appropriate pause in the program.
LOST OR MISPLACED TICKETS
If you can’t find your tickets, call the Box Office at 859.622.7469 to have duplicate tickets waiting for you at Will Call. Duplicate tickets will not be mailed. Picture ID is required at pick up and tickets will only be released to the patron who ordered the tickets unless prior notice is given to the Box Office of your designee.
Due to the nature of the performing arts, programs and artists are subject to change. Refunds are given only in the case of an event cancellation or date change. Handling and web sale fees are not refundable. All refunds must be transacted no later than two business days prior to the rescheduled performance date.
*Purchases on a credit card will be refunded to the original card when refund is requested by patron. Purchases that were made by cash or check must be handled manually and could require a couple of weeks to process. Eastern Kentucky University will mail a check to the purchaser once the refund is processed.
Checks returned for insufficient funds will have a $25 service fee.
TICKET DONATIONS/UNUSED TICKETS
If you are unable to attend a performance, you may return your ticket(s) two business days prior to the performance for a tax-deductible contribution to the EKU Center. Tickets that are returned after that time or after the performance ends are not eligible for exchanges or donation.
All orders include a $5.50 per order handling fee. There is no order fee charged when purchasing tickets at an EKU Center Box Office location.
CHILDREN AND FAMILIES
All patrons, regardless of age, must have a ticket for entry. Our Box Office staff will be happy to answer any questions you may have regarding child-appropriate performances.
MasterCard, Visa, American Express, Discover, Cash, Checks